Our Services
Expert In-Home Nursing, Delivered with Dignity
Every service is delivered by registered nurses and tailored to the unique clinical and personal needs of veterans and DVA-referred patients.
Expert assessment and management of complex wounds
Wound Care
Our registered nurses provide comprehensive wound assessment and management for acute and chronic wounds. This includes post-surgical wounds, pressure injuries, leg ulcers, diabetic foot wounds, and complex dressings. We develop evidence-based wound care plans and monitor healing progress with regular clinical reviews.
- Post-surgical wound management
- Pressure injury prevention and treatment
- Leg ulcer and diabetic wound care
- Complex dressing application
- Wound photography and progress tracking
- Referral to wound care specialists when required
Safe, accurate medication administration and education
Medication Management
Managing complex medication regimens can be challenging. Our nurses provide safe administration of medications, including injections and infusions, along with thorough education for patients and carers. We conduct medication reviews to identify risks and support medication compliance.
- Medication administration (oral, subcutaneous, IV)
- Webster-pak and blister pack management
- Medication education for patients and carers
- Medication reconciliation post-hospitalisation
- Monitoring for adverse effects
- Coordination with GPs and pharmacists
Seamless transition from hospital to home
Post-Hospital Care
The transition from hospital to home is a critical period. Our nurses provide clinical monitoring and care coordination to support veterans recovering at home. We work closely with hospital discharge teams and GPs to support continuity of care.
- Clinical monitoring post-discharge
- Vital signs and symptom assessment
- Mobility and functional support
- Coordination with hospital and GP
- Carer education and support
- Early identification of complications
Compassionate end-of-life support at home
Palliative Care
We provide dignified, compassionate palliative nursing care that honours the wishes of veterans and their families. Our nurses work as part of a multidisciplinary palliative care team to manage symptoms and ensure comfort, in accordance with the veteran's care plan.
- Symptom assessment and management
- Comfort-focused nursing care
- Emotional support for patients and families
- Family and carer education
- Coordination with palliative care teams
- Advance care planning support
Discreet, respectful continence assessment and care
Continence Management
Continence issues can significantly impact quality of life. Our nurses conduct thorough assessments and develop personalised management plans that preserve dignity and promote independence. We provide education, product recommendations, and ongoing monitoring.
- Comprehensive continence assessment
- Personalised management plans
- Catheter insertion and management
- Product selection and education
- Referral to continence specialists as required
Coordinated access to allied health in the home
Allied Health Support
We coordinate and support access to allied health services delivered in the home, including physiotherapy, occupational therapy, and podiatry, where approved by DVA. Our nurses work collaboratively with allied health professionals to support integrated care.
- Physiotherapy — subject to DVA approval
- Occupational therapy and home assessment
- Podiatry and foot care
- Referral to appropriate allied health providers
- Coordination with the treating team
Clinical Governance
Incident Reporting & Management
SWAST CARE is committed to a transparent, open culture of safety. All incidents, near misses, and adverse events are reported, reviewed, and acted upon to continuously improve the quality and safety of care.
What to Report
Clinical Incidents
Any unplanned event during the delivery of care that resulted in, or had the potential to result in, harm to a patient — including medication errors, falls, wound complications, or equipment failures.
Near Misses
An event that did not cause harm but could have under different circumstances. Near misses are as important to report as actual incidents — they identify risks before harm occurs.
Adverse Events
An unintended injury or complication arising from healthcare management rather than the patient's underlying condition, resulting in disability, prolonged care, or death.
Complaints & Concerns
Any concern raised by a patient, family member, carer, or healthcare professional regarding the quality, safety, or appropriateness of care provided by SWAST CARE.
Our Incident Management Process
Immediate Response
The attending nurse takes immediate action to ensure patient safety, provides first aid or escalates to emergency services where required, and notifies the clinical supervisor.
Incident Documentation
The incident is documented in full within 24 hours of occurrence, including date, time, location, persons involved, clinical details, and immediate actions taken.
Clinical Review
The clinical manager conducts a review of the incident, assesses severity using the Australian Commission on Safety and Quality in Health Care (ACSQHC) framework, and determines whether a root cause analysis is required.
DVA Notification
Where required under the DVA Community Nursing Program contract, SWAST CARE notifies DVA of serious incidents within the timeframes specified in the contract. DVA retains the right to investigate any notifiable incident.
Corrective Action
A corrective action plan is developed and implemented to address identified risks. Actions are monitored for completion and effectiveness, and outcomes are documented.
Feedback & Closure
The patient, family, or referrer is informed of the outcome of the review where appropriate. The incident is formally closed once all corrective actions are verified as complete.
DVA Contractual Obligations
As a DVA contracted provider, SWAST CARE is required to maintain a documented incident management system and report notifiable incidents to DVA in accordance with the Community Nursing Program contract conditions. All incident records are retained for a minimum of seven years and are available for DVA audit upon request.
Report an Incident or Concern
Healthcare professionals, patients, family members, and carers can report an incident or concern at any time. All reports are treated confidentially and managed in accordance with our Incident Management Policy.
For after-hours clinical emergencies, call 000. For urgent clinical escalation, contact the on-call nurse via our main line.
Ready to Refer a Patient?
Our clinical team responds to all referrals within one business day. DVA-funded services are subject to DVA approval and clinical assessment.